This privacy statement explains how Aptic (“we,” “us,” “our”) handles the personal data collected and processed through the CareDeck app. We value your privacy and the protection of your personal data.

1. Data We Collect

We collect and process personal data to ensure the proper functioning of CareDeck. This may include:

Account Data: Such as name, email address, and company information.
Issue Data: Information about reported issues, including descriptions, timestamps, and any (photo) attachments.
Technical Data: Such as IP addresses, device and app usage (for technical support and security purposes).

2. How We Use Your Data

We use your data exclusively for the following purposes:

To register and follow up on your reports.
To improve our services.
To provide updates, status changes, and information about maintenance activities.
To analyze app performance to identify and resolve bugs or other technical issues.

3. Sharing Data

We only share your data:

With our internal technical and support teams to resolve your reports.
With third parties, solely when necessary for the functioning of CareDeck (e.g., hosting providers), and only under strict confidentiality agreements.

We never sell your data to third parties.

4. Data Retention

We retain your data as long as necessary to handle your reports and improve our services. The data will be retained while the project is in active development. Afterward, your data will be anonymized or securely deleted.

5. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

Access the personal data we process about you.
Request correction or deletion of your data.
Object to the processing or request restrictions on the processing of your data.
File a complaint with a supervisory authority if you believe we are not processing your data correctly.

For requests, you can contact us via our email address (see website).

7. Changes to This Privacy Policy

We may update this privacy statement from time to time. We recommend reviewing this statement regularly to stay informed about how we protect your data.

Contact

If you have any questions or requests regarding this privacy policy, please contact us via the details provided on our website. Aptic thanks you for your trust in our services.